Have you been tapping in on time?
If you swipe after 10.30am you will be marked absent as classes start at 10.00am.
If you swipe before 1.30pm into your afternoon class you will be marked absent as this is still during the morning period.
If you swipe after 2.30pm you will be marked absent as classes start at 2.00pm
Did you swipe into the wrong room?
If you do not swipe according to your timetabled classes then you will be marked absent, unless your lecturer has changed the scheduled classroom.
Did you tap in with a different card or your wallet?
Other cards such as Oyster Cards, Contactless Bank Cards and ARU Cards can all cause card clash. This means although the card may beep when it is swiped, the swipe will not be recorded. As this is not a technical issue it cannot be amended, so ensure that you always swipe your Attendance Card away from any other cards.
Has your class been moved to a different location?
The Attendance Department are usually informed of such changes, however if you believe there is an issue then get in touch to inform us of the change, citing the lecturer, class, module and group.